Zoho has been developing and delivering business-oriented, Cloud-based solutions for over a decade. This privately-owned organization has approximately 3,500 team members and does not rely on outside investments, helping the company to stay focused on delivering solutions that solve problems, instead of meeting investor demands. Key among Zoho’s corporate values are the company’s commitment to investing in R&D and customer service; in fact, the Zoho currently invests more in these two areas than it does in sales and marketing.
Zoho currently offers a full suite of Cloud-based tools to help businesses solve problems, execute plans efficiently, and provide excellent customer service. Collectively, Zoho refers to this suite as “the operating system for business.” Presently, this suite consists of 35 different solutions in six key areas: 1) Sales & Marketing, 2) Email & Collaboration, 3 ) Business Process, 4) Finance, 5) IT & Help Desk, and 6) Human Resources. Four key solutions offered by Zoho are discussed below; for information on the entire suite of solutions, please visit www.zoho.com.
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Key Solutions Offered by Zoho
Zoho Books is a cloud-based, full-featured accounting tools for small and emerging business. Books provide an organization with a full set of accounting tools so that managers can effectively record and track transactions and prepare the financial and operational reports needed to help ensure that the organization is meeting established objectives.
Zoho offers Books in three subscription models – Basic, Standard, and Professional – and pricing is $9, $19, and $29 per month for an entire organization; there are no per user charges. Free trials are available.
Depending upon the subscription selected, Zoho Books provides functionality in the following areas:
- General Ledger
- Accounts Payable
- Bank Reconciliation
- Accounts Receivable
- Sales Orders
- Project Accounting
- Reporting Tags
Organization opting to utilize Zoho Books can choose to integrate it with other Zoho services, including Zoho CRM, Zoho Projects, Zoho Expenses, and Zoho Reports for even greater functionality.
For organizations seeking to implement CRM functionality without the associated hassle, complexity, and expense associated with on-premise software and servers, Zoho CRM provides a powerful and affordable solution to help engage customers and clients. With Zoho CRM, you can track activities and communications associated with all of your organization’s leads, contacts, accounts, and opportunities. Further, you can automate many of your outbound marketing activities through email templates, website visitor tracking, mass email, and auto-responders. You can even use Zoho CRM to manage your organization’s social media efforts and to generate sales quotes, sales orders, and invoices.
Indicative of many of the tools available from Zoho, one of the areas where Zoho CRM shines is integration with other tools, including those available from Zoho as well as third-parties. For instance, you can integrate Zoho CRM with Zoho Campaigns, Zoho Projects, Zoho Books, and Zoho Survey, among other Zoho tools. You can also integrage Zoho CRM with Microsoft Office (including Outlook), RingCentral, Twilio, Ringio, Avaya, and various services provided by Google, including Gmail, Sites, and Calendar. Of course, because mobility is critical to many professionals today, Zoho CRM allows you to access your information and perform mission-critical tasks from your mobile device.
Zoho offers a number of CRM plans to meet the needs of organizations of all sizes. Pricing ranges from $12 to $100 per user, per month, depending on the plan selected. Zoho reports that its most popular plan is Zoho CRM Enterprise and the price for this service is $35 per user, per month.
Being able to quickly develop and deploy custom applications in today’s ever-changing business climate is a critical need for many organizations. Using Zoho Creator, you can create and deliver applications to heal streamline your business processes and encourage collaboration across your organization. Perhaps best of all, you don’t need to be a programmer to create powerful and elegant apps that will help to securely automate business workflows while gaining valuable business insights, even if you are operating in a mobile environment.
Zoho Creator provides a drag-and-drop environment that allows you – even if you are a non-technical user – to create applications with overwhelming ease. It supports workflows that allows you to incorporate branching logic into your applications, making them even more powerful. And with exceptional report-writing capabilities built-in to Zoho Creator, you can create powerful and insightful reports to help make informed and profitable decisions.
Of course, you can integrate Zoho Creator with other Zoho tools, including CRM, SalesIQ, Subscriptions, Books, and Reports. You can also integrate Zoho Creator with various third-party tools, including QuickBooks, PayPal, Google Apps, and Salesforce. And if you need to develop mobile apps, you can use Zoho AppCreator to address that need.
Pricing for Zoho Creator ranges from $5 to $15, per user, per month, depending on the plan selected. Further, you can get started with a free plan that has no limit on the amount of time you can use the tool.
Email is the most widely-used form of business communication today and a company that bills its suite of applications as “the operating system for business” could not be taken seriously if it did not offer business-class email. Zoho Mail provides business professionals with a powerful email tool, without the time-draining hassle of advertisements that sometimes appear in other webmail tools.
Zoho Mail is a true, business-class email service that provides administrators with the ability to create and manage email policies, groups, and quotas. Further, Zoho guarantees a minimum uptime of 99.9% and provides built-in anti-spam and anti-virus controls. You can access Zoho Mail from a browser on your computer, from your mobile device, or from Microsoft Office Outlook. In addition, your Zoho Mail account provides integrated instant messaging and group chat capabilities, making it easier than ever to collaborate. And your Zoho Mail account incorporates access to Zoho Docs, providing you and your team with online tools for word processing (Zoho Writer), presentations (Zoho Show), and spreadsheets (Zoho Sheets).
Paid subscriptions to Zoho Mail (including access to Zoho Docs), range from $2.50 to $10 per user per month, depending on the amount of storage required and features selected. A no-cost subscription to Zoho Mail provides support for up to 25 users, integrated access to Zoho Docs, and 5GB of mailbox storage space and 5GB of Docs storage space, per user.
Full Listing of Zoho Solutions
Sales & Marketing
- Contact Manager
Email & Collaboration
IT & Help Desk
- ServiceDesk Plus
- Mobile Device Management